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Frequently asked questions

Why can’t I find my tracking number in the DPD system?

Your tracking number is traceable in the DPD system 3 days after you have completed your order.
 

Within what timeframe shall I receive my parcel?

Your order will be delivered between 5 and 7 business days after you have submitted your request. Business days do not include official holidays, Saturdays and Sundays. If you have submitted your order after 15:00, then your parcel will be shipped the next day. 
 

Where are the products shipped from? 

Swanson Health Products Europe /www.swansoneurope.com/ is the Official Distributor of Swanson Health Products /www.swansonvitamins.com/ USA for Europe. All the products that are available on our official website www.swansoneurope.com are manifactured and imported from the USA.
We have two delivery locations: 
 
For Eastern Europe shipped from: Bulgaria
For Western Europe shipped from: Germany
 
 

Should the products be cleared through customs? 

The products DO NOT need to undergo customs clearance. (Valid only for EU member countries). 
All the fees and duties of the products at www.swansoneurope.com are allready included in the current price of the products. There is no extra charges.
 

 

Why can I not find all products from www.swansonvitamins.com on www.swansoneurope.com?

 
Swanson Health Products Europe is an Official Representative of /www.swansonvitamins.com/ for Europe. We do our best to meet the expectations of all our European customers by gradually importing new products from www.swansonvitamins.com. Follow regularly the category www.swansoneurope.com/new-products.html on our site, to get informed about the new products we offer. If there is any Swanson product that you would like to request, please feel free to send us e-mail at: customercare@swansoneurope.com
 
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