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Terms & Conditions

Payment

 

All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

 

Shipping Policies

 

Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. 

 

Data Security Policy

 

All of the personal information like:

 

  • - Name
  • - Address
  • - Email

 

is secured by our web and data base server. The credit card numbers and other payment information is processed only by SSL encripted server of Paypal or other Credit Card processing companies. We do not view/store/process that kind of information in our own servers.  

 

Declaration of Revocation

 

Swansoneurope.com guarantees that you must be 100% satisfied with your purchase, or we'll refund the total cost of the product(s) purchased within the last 12 months, including return postage costs on domestic orders. Items received beyond the eligibility date will be discarded and credit will not be issued. Please note: all returns valued at 500 EUR or more will be subject to a 20% restocking fee.

 

Returns may be refused on an individual basis due to repeat patterns indicative of abuse.

 

If you are not satisfied with your product(s) purchased within the last 12 months for any reason, simply return the unused portion along with a detailed explanation of the reason(s) for your return to the address below.

 

english@swansoneurope.com

 

Credit card orders will be refunded by the card used for your most recent purchase of each specific item.

 

If you have questions about our returns or about a specific return, email us at english@swansoneurope.com

 

When will the credit card of the customer debited?

 

The money from you credit card will be debited when you click "Proceed to payment" button, fill out the information about your Paypal account or Credit card information and then click "Finish" on the credit card processor site. If the transaction is successful, your credit card will be debited and the order will be received in our warehouse for packaging and shipping.

At this moment we as company (Swanson Health Products Europe) are obliged to send the order as soon as possible to you (as customer).

 

Shipping and Delivery

 

The packaging of every order will be done in the next business day. The order will be delivered within 5-7 business days with DPD shipping company. You can track the order with your current tracking number within 3 days after receiving it. More information about shipping and delivery can be found on our Delivery Page

 

 

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